The Coaching Agreement – to be signed before the first session:

1. As a client, I acknowledge that coaching services are provided virtually via Zoom video phone software or in person at a pre-arranged location.
2. As a client, I understand and agree that I am fully responsible for my physical, mental and emotional well-being during my coaching sessions, including my choices and decisions. I am aware that I can choose to discontinue coaching at any time.
3. As a client, I understand that coaching does not involve the diagnosis or treatment of mental disorders as defined by the Code of Conduct of the International Coaching Federation (Etikai Kódex – ICF Hungary).
4. As a client, I understand that coaching is a comprehensive process that may involve all areas of my life, including work, finances, health, relationships, education and recreation. I acknowledge that deciding how to handle these issues, incorporating coaching into those areas, and implementing my choices is exclusively my responsibility.
5. As a client, I understand that information will be held as confidential unless I state otherwise, in writing, except as required by law and/or in the following circumstances:

• There is reason to believe that I intend to harm another person.
• There is reason to believe I intend to harm myself.
• I provide information regarding reportable child abuse of any kind.
• There is reason to discover a conduct that would constitute a criminal offence if not reported to the authorities in a timely manner.
• There is reason to believe there might be an endangerment offence, where the mere act of creating the danger may lead to prosecution.
• There is reason to believe there is an ongoing criminal activity.

6. As a client, I understand that certain topics may be anonymously and hypothetically shared with other coaching professionals for training OR consultation purposes, e.g.: during coach supervision.

 7. As a client, I understand that coaching is not to be used as a substitute for professional advice by legal, medical, financial, business, spiritual or other qualified professionals. I will seek independent professional guidance for legal, medical, financial, business, spiritual or other matters. I understand that all decisions in these areas are exclusively mine and I acknowledge that my decisions and my actions regarding them are my sole responsibility.

How Sessions Are Conducted

 8. As a client, I understand that sessions may be conducted via Zoom video conferencing or in-person. Reminders of upcoming sessions will be sent by email. A link for the video conference will be included, if available. In-person sessions may be scheduled with prior agreement.
 9. As a client, I understand that the initial intake session is 90 minutes. Further sessions are typically 50 minutes; however, longer sessions are also available after prior agreement.

Fees & Payment

 10. As a client, I understand that the initial intake session is free of charge and ongoing sessions cost the agreed price per agreed minutes per session (this section will be filled when the agreement is signed). I also understand that rates may change from time to time following market pricing practice. As a client, I will receive 90 days’ notice of the rate increase.
 11. As a client, I understand that payment for sessions may be made at the time of booking, any time prior to the session, or immediately after the session unless other arrangements are made.
 12. Payment may be made by bank transfer based on the content of the invoice collection notice. The invoice collection notice includes the recipient’s name, bank account, invoiced service amount, comment to identify the bank transfer.  All bank charges are the responsibility of the payee.
 13. Payment is also acceptable in foreign currency (EUR, USD etc.) at the daily exchange rate issued by the National Bank of Hungary.
 14. As a client, I understand that scheduled sessions must be cancelled 48 hours in advance, or the session fee will still be charged. In the event that an invoice is not settled, the continuation of the sessions will be terminated.

Withdrawal

 15. As a client, I understand that if I am absent for more than two weeks without contacting Tea Weber Solutions via teawebersolutions@gmail.com, I will be considered to have withdrawn and will forfeit my pre-booked place, and my claim for any refund will be considered null and void.

Vacation Policy

 16. As a client, I understand that Tea Weber Solutions may be closed for some periods of vacation to allow sufficient time and opportunity to rest and recharge so that the coach practitioner can then return to the professional delivery of the coaching service.

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Privacy Policy – to be signed before the first session:

1. Introduction

Tea Weber Solutions needs to gather and use certain information about clients in line to provide its services. This policy describes how this personal data is gathered, handled and stored to meet the data protection standards expected of a coaching and training provider service and to comply with the

• Hungary law – link: Data protection laws in Hungary – Data Protection Laws of the World and the
• EU GDPR regulations – link: L_2016119EN.01000101.xml

The data processing by Tea Weber Solutions is carried out in compliance with the applicable legislation in force, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation, hereinafter “GDPR”) and Act CXII of 2011 on the Right to Information Self-Determination and Freedom of Information (“Info. tv.”).

The processing of data related to the Tea Weber Solutions CBT coaching activity is based on voluntary consent.

As a rule, any data subject can make a request to the data controller:

• access to their personal data,
• rectification of his or her personal data,
• erasure of his or her personal data,
• the restriction of the processing of personal data,
• the portability of his or her personal data,
• object to the processing of your personal data.

 2. Name and contact details of the data controller

• Name of the controller: Tea Weber tax resident individual
• Tax number: 91184995-1-41
• Email: teawebersolutions@gmail.com

Tea Weber Solutions business does not have a data protection officer.

 3. What data is gathered

Tea Weber Solutions may collect the following information to enable the work with a client in a therapeutic coaching way, including invoicing and session appointment reminders:

• Name
• Address (mail and email address)
• Phone number
• Date of birth
• TAJ number
• GP contact details
• Name of workplace or educational institution (where relevant)
• Tea Weber Solutions will also collect various amounts of other personal data relevant to assessing the client’s mental condition and to designing coaching solutions

 4. How data is gathered

• General inquiry form via the website of http://www.teawebersolutions.com
• Client assessment form written by hand
• Diagnostic questionnaires in electronic format
• Email messaging through the email ID: teawebersolutions@gmail.com
• Cookies
• Tea Weber Solutions does not offer telephone consultation

 5. How gathered data is used

By collecting the clients’ data, Tea Weber Solutions will be able to:

• contact the client for an initial consultation session
• conduct a thorough therapeutical coaching style assessment
• design and implement an effective coaching plan for the client
• maintain regular written reporting system about the client’s progress
• issue an invoice for the service used, clients can pay by bank transfer only
• communicate (when necessary and agreed by the client) with relevant third parties to support the client’s wellbeing and manage potential risks
• Tea Weber Solutions takes handwritten notes of the coaching sessions, which do not contain any personal data or identifiers. The purpose of taking notes is to monitor the coaching process and support the client. The notes will be kept by Tea Weber Solutions in a way that is not accessible to others and will not be passed on to third parties. The storage period is one year. At the client’s request, Tea Weber Solutions will destroy the notes at the end of the coaching process.

 6. Lawfulness of data processing according to law (L_2016119EN.01000101.xml)

Data processing shall be lawful only if and to the extent that at least one of the following applies:

 a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;
 b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
 c) processing is necessary for compliance with a legal obligation to which the controller is subject;
 d) processing is necessary in order to protect the vital interests of the data subject or of another natural person;
 e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
 f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

 7. Controlling data about the client

Under the General Data Protection Regulation (GDPR) L_2016119EN.01000101.xml, he lawful bases Tea Weber Solutions relies on for processing the client’s information are:

 1. The client’s consent. The client can remove their consent at any time. The client can do this by contacting teawebersolutions@gmail.com.
 2. We have a contractual obligation (that is the coaching agreement).
 3. We have a vital interest.

 8. Conditions for consent as per L_2016119EN.01000101.xml

• Where processing is based on consent, the controller shall be able to demonstrate that the data subject has consented to processing of his or her personal data.
• If the data subject’s consent is given in the context of a written declaration which also concerns other matters, the request for consent shall be presented in a manner which is clearly distinguishable from the other matters, in an intelligible and easily accessible form, using clear and plain language. Any part of such a declaration which constitutes an infringement of this Regulation shall not be binding.
• The data subject shall have the right to withdraw his or her consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Prior to giving consent, the data subject shall be informed thereof. It shall be as easy to withdraw as to give consent.
• When assessing whether consent is freely given, utmost account shall be taken of whether, inter alia, the performance of a contract, including the provision of a service, is conditional on consent to the processing of personal data that is not necessary for the performance of that contract.

 9. Security

Tea Weber Solutions will maintain the client’s information securely at all times:

• All client files and coaching notes are kept securely in a secure, password protected cloud storage and/or in a locked filing cabinet
• Access to the client’s personal information is restricted on a ‘need-to-know’ basis only for those concerned directly with the client’s care
• Any emails that Tea Weber Solutions sends the client with attachments including personal information will be password protected, and the password will be provided in a separate email
• All data is backed up securely

The physical storage location of the customer data and databases related to Tea Weber Solutions services is the personal computer of the service owner, which is equipped with virus protection and a security password.

In the operation of the IT system, Tea Weber Solutions ensures that the data processed is accessible to those authorised to access it (availability); its authenticity and authentication are ensured (authenticity of data processing); its integrity is verifiable (data integrity); and it is protected against unauthorised access (data confidentiality). The IT system of Tea Weber Solutions is protected against computer fraud and computer viruses. Tea Weber Solutions takes all possible measures to avoid data breaches and, in the event of such an incident, Tea Weber Solutions will take immediate action to minimise the risks and prevent damage. Tea Weber Solutions keeps records of data processing incidents.

To prevent unauthorized disclosure or access to any personal information, Tea Weber Solutions has password protection on all the client’s electronic documents. In the unlikely event of data protection breach, Tea Weber Solutions will notify the Hungarian National Authority for Data Protection and Freedom of Information so that their procedure can be followed. Tea Weber Solutions will also notify all individuals whose data may have been accessed to alert them to the breach and any potential risks.

Use of a data processor: Tea Weber Solutions uses an IT service provider to operate the online web page of http://www.teawebersolutions.com, whose name is Wezz IT Ltd., their address: Budapest, Fehér St 10, 1106. The domain of http://www.teawebersolutions.com is maintained by MagyarHosting Websupport Magyarország Kft., contact details: +36 1 700 2323
info@mhosting.hu, address:  Budapest, Fehérvári St 97-99., 1119. 

 10. Data accuracy

If any of the client’s personal data changes during time as a client with Tea Weber Solutions, e.g.: if they move address, change their name, change GP etc., Tea Weber Solutions would be grateful if the client was to notify Tea Weber Solutions at the earliest opportunity so Tea Weber Solutions can ensure the client’s records are up to date.

 11. Subject access request

Under the GDPR rules (L_2016119EN.01000101.xml), all individuals who are subject of personal data held by Tea Weber Solutions are entitled to:

• Your right of access: You have the right to ask Tea Weber Solutions for copies of your personal information.
• Your right to rectification: You have the right to ask Tea Weber Solutions to rectify personal information you think is inaccurate. You also have the right to ask Tea Weber Solutions to complete information you think is incomplete.
• Your right to erasure: You have the right to ask Tea Weber Solutions to erase your personal information in certain circumstances.
• Your right to restriction of processing: You have the right to ask Tea Weber Solutions to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability: You have the right to ask that Tea Weber Solutions transfers your personal information you gave TeaWeberSolutions to another organization, in certain circumstances.

If you would like to request a copy of the data Tea Weber Solutions holds about you, this is called a subject access request, and such requests should be made in writing to teawebersolutions@gmail.com. Tea Weber Solutions will aim to provide the relevant data within 30 calendar days. Tea Weber Solutions will always verify the identity of anyone making a subject access request before handing over any information.

 12. How long is the data retained

• Client data will be processed by Tea Weber Solutions until the coaching agreement is completed or discontinued, and as a general rule retained for one year after that date.
• It is in the legitimate interest of the Data Controller to be able to verify the performance of the coaching contract concluded with the client ex post in relation to the coaching in the event of a dispute or administrative procedure.
• If the client fails to attend and start coaching at the first appointment, Tea Weber Solutions will delete the client’s data provided 30 days after the missed appointment.
• Financial supporting documents (such as invoices, bank transfers, collection orders) which directly and indirectly support the accounting statements are retained for 8 years as required by the Hungary Accounting Act.
• All handwritten notes of the coaching sessions taken by Tea Weber Solutions will be kept for one year. At the client’s request, Tea Weber Solutions will destroy the notes at the end of the coaching process.
• Regular deletion of electronic messages via gmail are in every 180 days.

 13. Data incident

Data Protection Incident Reporting System in Hungary as per Adatvédelmi Incidensbejelentő Rendszer – Nemzeti Adatvédelmi és Információszabadság Hatóság:

Data protection incidents that are likely to pose a risk to the rights and freedoms of natural persons shall be notified by the controller to the competent supervisory authority pursuant to Article 33(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter “GDPR”).

The GDPR requires the DATA PROTECTION PROCESSOR to notify the data protection incident to the competent supervisory authority without undue delay and, if possible, no later than 72 hours after the data protection incident has come to its attention.

The National Authority for Data Protection and Freedom of Information has, regarding the minimum content of the data breach notification under Article 33(3) of the GDPR, created a single online interface, the NAIH Incident Reporting System, available at the link below, which allows DATA PROVIDERS to fulfil the data breach notification obligation electronically.

The purpose of the Incident Reporting System is solely to facilitate the incident reporting process for DATA SUBSCRIBERS and is not intended to be used for filing complaints.

Personal data breach notifications can be sent to the Hungarian National Authority for Data Protection and Freedom of Information by post or electronic mail (ugyfelszolgalat@naih.hu), for which the form can be downloaded from the website of the Authority (http://naih.hu/adatvedelmi-incidensbejelento-rendszer); or on the notification surface specially dedicated to this purpose by the Authority (https://dbn-online.naih.hu/public/login). The personal data breach notification portal is exclusively meant to facilitate the process of personal data breach notification for data controllers, and not for submitting complaints.

Anyone is entitled to request an inquiry of the Authority concerning the exercise of the right to access data of public interest or data accessible on public interest grounds. The Authority will continue to vigorously protect rights to freedom of information.

The Authority is authorized to launch a procedure for the supervision of data classification, should, pursuant to information received, it may be presumed that national classified information has been illegally classified.

 14. Complaint procedure

If you any concern about my use of your personal information, you can make a complaint to me at teawebersolutions@gmail.com.

You can also complain to the Hungarian National Authority for Data Protection and Freedom of Information by following the instructions on these web links::

• Panasz vagy közérdekű bejelentés a Panasztörvény szerint – Nemzeti Adatvédelmi és Információszabadság Hatóság
• Adatkezelés érintettjeként fordulok a Hatósághoz – Nemzeti Adatvédelmi és Információszabadság Hatóság

Complaints and notifications of public interest can be made in the following ways:

• via the secure electronic system for public interest reporting operated by the Fundamental Rights Commissioner, without identification, by clicking on the following link: http://www.ajbh.hu/ugyinditas-azonositas-nelkul,
• by electronic mail to the Authority’s e-mail address kozerdekubejelentesek@naih.hu, with an automatic acknowledgement of receipt sent to the notifier,
• by letter to the Authority’s postal address at 1363 Budapest, PO Box 9, without identifying the notifier or, if the notifier requests feedback from the Authority on the action taken on the notification to the contact details provided by the notifier, by identified means,
• in person, orally, at a pre-arranged time, at the Authority’s Customer Service Centre at 9-11 Falk Miksa Street, 1055 Budapest, Hungary,
• via the electronic means specified in Act CIII of 2023 on the Digital State and Certain Rules for the Provision of Digital Services (e-Paper service, if you have an active user profile), in an identified manner.

The Data Controller reserves the right to amend this Policy at any time. The Data Controller shall notify the Data Subject of the amendment by publishing the amendment on http://www.teawebersolutions.com at least 7 business days before the amendment takes effect.